RETURNS & CANCELLATIONS
If you receive goods from us that have been damaged in transit or in some
other way have not reached you in a satisfactory condition, you will be
entitled to a full refund or replacement of the returned goods.
If for some other reason you are not entirely happy with your purchase, you
may return it to us* in its original condition within 14 days of receipt,
undamaged, unopened and unused, for a refund. Once received and checked we
will refund you the purchase price less any delivery or collection charges
incurred by us. If requested we are happy to produce proof of the transport
charges we have incurred. Your statutory rights are not affected.
Please ensure you enclose all your details including the reason for return -
if possible please enclose your original delivery note. We would advise you
to return your items to us using a 'signed for' service.
*Please Note: YOU MUST CONTACT US BEFORE RETURNING ANY ITEM TO ENSURE
CORRECT RETURN ADDRESS AND AUTHORISATION CODE.
If you wish to cancel your order you will receive a full refund as long as
the goods have not yet been dispatched. In the case of goods being delivered
directly from manufacturers, we require at least one working day's notice
prior to the date the delivery was due to arrive.