If you receive goods from us that have been damaged in transit or in some other way have not reached you in a satisfactory condition, you will be entitled to a full refund or replacement of the returned goods.
If for some other reason you are not entirely happy with your purchase, you may return it to us* in its original condition within 14 days of receipt, undamaged, unopened and unused, for a refund. Once received and checked we will refund you the purchase
price less any delivery or collection charges incurred by us. If requested we are happy to produce proof of the transport charges we have incurred. Your statutory rights are not affected.
Please ensure you enclose all your details including the reason for return - if possible please enclose your original delivery note. We would advise you to return your items to us using a 'signed for' service.
*Please Note: YOU MUST CONTACT US BEFORE RETURNING ANY ITEM TO ENSURE CORRECT RETURN ADDRESS AND AUTHORISATION CODE.
If you wish to cancel your order you will receive a full refund as long as the goods have not yet been despatched. In the case of goods being delivered directly from manufacturers, we require at least one working day's notice prior to the date the delivery was due to arrive.